Job Description
Responsibilities for this Position
Location: USA VA Arlington - Pentagon (VAC108)
Full Part/Time: Full time
Job Req: RQ183601
Type of Requisition: Regular
Clearance Level Must Currently Possess: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Suitability: Public Trust/Other Required: None
Job Family: Systems Engineering
Job Qualifications: Skills: Software Applications, Systems Design, Systems Management
Certifications: Security + - CompTIA
Experience: 2 + years of related experience
US Citizenship Required: No
Job Description: Secure and expertly apply the latest technologies to advance the mission as a
ACD Engineer with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.
At GDIT, people are our differentiator. As a ACD Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on ACD Engineer joining our team.
HOW ACD ENGINEER WILL MAKE AN IMPACT - ACD Team members operate and maintain the Genesys (ACD) Automated Call/Communications Distribution for the JSP ACD Customer base.
- Manage call groups and program call flow routing by configuring and programming ACD servers.
- Perform system maintenance, install system patching, maintain STIG conformity, and perform backups.
- Helps with remote station configurations for users.
- Maintains ACD license management and assignment.
- Produce ACD reporting for program and client requirements.
- Perform ACD customer service by resolving Remedy break-fix and change tickets.
Additional ACD Team duties are to maintain and update documentation for:
- User and Station Licenses
- License assignment
- Visio Drawings of the ACD System with the assistance of Network Engineers
- Applications in addition to the I3 CIC ACD Applications
- Server information to include:
- Warranty Information
- Operating Systems Installed on each Server
- Operating Systems and Patches
- Domain Controller and Exchange Servers IAVM's
WHAT YOU'LL NEED TO SUCCEED: - Security Clearance Level: Secret
- Required Experience: BS & 2+ years (will consider other combinations of experience & educat
- Required Certifications: CompTIA Security +
- Location: On Customer Site
DESIRED SKILLS: - Genesys Interaction Center Certified Engineer (ICCE)
GDIT IS YOUR PLACE: - 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $76,690 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA VA Arlington
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI245161691
Secure and expertly apply the latest technologies to advance the mission as a
ACD Engineer with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.
At GDIT, people are our differentiator. As a ACD Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on ACD Engineer joining our team.
HOW ACD ENGINEER WILL MAKE AN IMPACT - ACD Team members operate and maintain the Genesys (ACD) Automated Call/Communications Distribution for the JSP ACD Customer base.
- Manage call groups and program call flow routing by configuring and programming ACD servers.
- Perform system maintenance, install system patching, maintain STIG conformity, and perform backups.
- Helps with remote station configurations for users.
- Maintains ACD license management and assignment.
- Produce ACD reporting for program and client requirements.
- Perform ACD customer service by resolving Remedy break-fix and change tickets.
Additional ACD Team duties are to maintain and update documentation for:
- User and Station Licenses
- License assignment
- Visio Drawings of the ACD System with the assistance of Network Engineers
- Applications in addition to the I3 CIC ACD Applications
- Server information to include:
- Warranty Information
- Operating Systems Installed on each Server
- Operating Systems and Patches
- Domain Controller and Exchange Servers IAVM's
WHAT YOU'LL NEED TO SUCCEED: - Security Clearance Level: Secret
- Required Experience: BS & 2+ years (will consider other combinations of experience & educat
- Required Certifications: CompTIA Security +
- Location: On Customer Site
DESIRED SKILLS: - Genesys Interaction Center Certified Engineer (ICCE)
GDIT IS YOUR PLACE: - 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $76,690 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA VA Arlington
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI245161691
Job Tags
Holiday work, Full time, Temporary work, Part time, Work experience placement, Interim role, Immediate start, Remote job, Worldwide, Flexible hours,