Job Description
Company Description
At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.
Job Description
- Handles and resolves customer connectivity, WiFi, networking and app support issues through phone and email queues for Moen’s Smart Water (IOT) products in a call center environment. Escalates complex issues to the Sr. Smart Water Support Specialist
- Delivers a customer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Incorporated
- Effectively explain technical information to users of all knowledge levels
- Process, handle, and escalate tasks and issues as required while gathering and documenting appropriate data and steps taken
- Log and document all customer interactions in Moen’s cloud based solutions (C4C)
- Consistently deliver reliable and professional support to customers while utilizing product knowledge and in-depth technical and diagnostic skills.
- Respond calmly and effectively to all customer situations while having a positive attitude
- Achieve individual and team goals, objectives, and performance targets
- Stay up to date with the latest technology trends and best practices
- Collaborate with internal teams to resolve issues
Qualifications - Bachelor’s degree is preferred.
- Minimum of 1 year of experience in a technical support call center, help desk or field service environment required
- Proficient with home-based wireless networking solutions, IOT and smart home devices
- Basic experience with mobile devices (Android and Apple) and digital voice assistants
- Good interpersonal skills required; ability to interface with customers in a manner which instills confidence in Moen’s products and business; ability to successfully interact with variety of customers and work through challenging situations.
- Skilled in written and verbal business communication
- Self-motivated and ability to work independently and with a team
- Must be able to work scheduled shifts. Call center hours are M-F 8:00am-7:30pm and Saturday 9:30am - 6:00pm EST; this position will be expected to work rotating shifts
Additional Information Hiring Pay Range: $30,000 - $49,500
- Actual pay will vary based on qualifications and other factors
Company Description: At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here
At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work. Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more
Equal Employment Opportunity FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.
Job Tags
Full time, Summer work, Work from home, Outdoor, Flexible hours, Shift work, Rotating shift, Saturday,