Job Description

• Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests.
• Greets and courteous to all guests, uses eye contact and well communicate with others, provide a courteous and professional service all times.
• To maintain good working Relationships with your colleagues, and all other departments.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance.
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
• Maintain good knowledge of the hotel facilities.
• Provide guest with all information about our hotel facilities and attractions.
• Provide guests with the most accurate and up to date information at all times.
• To provide guest best service as well as handle the daily reservations and check-in and check-out of guests.
• To enrol Le-club member, to introduce the member benefits and check the points for the members.
• Greets and escorts all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity at the main entrance.
• Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
• Handles mails, messages, parcels.
• Remember the guest’s habits and stay information for VIPs and returning guests.
• Make advanced call to arrival guest and make courtesy call to in house guest according to the GSM’s request.
• Attends

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