AUX SECURITY LLC is seeking a dynamic and customer-oriented Live Chat Assistant to join our team. The Live Chat Assistant will be responsible for providing real-time support to customers through online chat platforms, ensuring a positive customer experience and resolving issues efficiently.
Responsibilities:
1. Engage with customers in real-time through live chat to provide support, answer inquiries, and resolve issues.
2. Assist customers with product information, pricing, orders, and general inquiries.
3. Identify and escalate priority issues to the appropriate team members.
4. Maintain a professional and friendly tone in all customer interactions.
5. Utilize company resources and knowledge base to provide accurate and timely responses.
6. Collaborate with other team members to improve customer service processes and procedures.
7. Document customer interactions and feedback to improve service quality.
8. Stay updated on product knowledge and company policies to provide accurate information to customers.
Requirements:
1. Proven experience as a customer service representative or live chat agent.
2. Excellent written communication skills with a strong command of grammar and spelling.
3. Ability to multitask and prioritize in a fast-paced environment.
4. Strong problem-solving skills and a customer-focused mindset.
5. Proficiency in using live chat software and customer service tools.
6. Ability to work independently and as part of a team.
7. Flexibility to work in shifts, including evenings and weekends.
8. High school diploma; additional certification in customer service is a plus.
Benefits:
1. Competitive salary commensurate with experience.
2. Health insurance and other benefits package.
3. Opportunities for career growth and advancement within the company.
4. Training and development programs to enhance skills.
5. A supportive and collaborative work environment.
6. Employee discounts on company products or services.
7. Flexible work schedule options.
8. Paid time off and holiday leave.
If you are a customer service-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply for the position of Live Chat Assistant at AUX SECURITY LLC . Join our team and be a part of providing exceptional customer service experiences to our clients. Apply today!
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