Job Description

Job Description

The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

As a Process Improvement Associate I in the Process Engineering Center of Excellence (PE COE) team, you will consult on strategic improvement efforts within our Transformation and Optimization books of work by executing current state assessments, quantitative analyses, and ideal future state designs.

Job responsibilities : 

• Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
• Solve complex business problems
• Perform competitor analysis sand industry research
• Work with Process Improvement Managers to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives
• Ensure quality and timeliness of deliverables
• Influence, design, and develop tactical process improvement plans
• Lead workstreams and team members

Required Qualifications, Capabilities, and Skills :

• Bachelor’s degree from an accredited institution
• Exceptional organizational skills
• Strong written and communication skills
• Demonstrated interest in process improvement, or process re-engineering efforts 
• Working collaboratively with team members across lines of businesses
• Self-starter and avid-learner who is genuinely curious and committed to developing new skills
• Ability to travel as needed (25 – 50% on average; will vary by engagement and based on pandemic conditions)

Preferred Qualifications, Capabilities, and Skills:

• 2 plus years work experience, including process improvement experience
• Awareness of Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements 
• Exposure to Tableau, Alteryx, or similar systems
• Project Management experience

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm

This role does not offer visa sponsorship.

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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