Job Description

Hi, I’m Jaume, the founder of BizFlats .

At BizFlats, we make owning an Airbnb property easy.

We handle everything for property owners, from booking requests to fixing any issues that pop up during a guest's stay. If a guest needs help with check-in, a window won’t open, or the place needs a good clean, we’ve got it covered.

Our small team of five people, plus our amazing cleaners and service crew, work together to ensure every property shines and every guest has a great experience. We're passionate about what we do and love making things easy for our clients.

We're getting busier with new projects and could really use some help to take things off our plate.

That's where you come in.

We're looking for a Property Rental Coordinator who speaks great English (and maybe a bit of Spanish, or is keen to learn) to join our friendly team and help us keep everything running smoothly.

Think you’d enjoy working with us? We’d love to chat!

As our Property Rental Coordinator , you'll play a key role in growing BizFlats by delighting our guests with prompt, personalised service and freeing up our team from coordination and customer service tasks.

This role is perfect for someone who loves working with people, is highly organised, and enjoys variety in their daily tasks.

Responsibilities will include:

🌟 Guest Relations

• Communicate with guests throughout their stay via written messages and occasional WhatsApp calls.
• Address customer requests with empathy, common sense, and a knack for problem-solving.
• Handle incidents by routing them to the right people, logging them, and ensuring they’re resolved.

📊 Internal Projects

• Research best practices and approaches.
• Source and manage relationships with service providers and vendors.
• Use insights from customer interactions to suggest and implement product/service enhancements.

📅 Service Coordination

• Schedule housekeeping, check-ins, and maintenance with our service providers.
• Prioritise tasks to make the best use of resources and ensure customer satisfaction.
• Maintain logs of actions and related costs.

🗂️Founder Assistance

• Manage the founder’s agenda and provide updates on ongoing projects.
• Create monthly reports and assist with record-keeping and invoicing.

Working Hours ⏰:

This is a full-time role, requiring 40 hours a week based in the European time zone. There’s flexibility in working hours, but some weekend work will be necessary possibly every other weekend. The role demands responsiveness to issues as they arise, so your workday might include a couple of hours in the morning and a couple of hours in the afternoon, with flexibility throughout the week to accommodate your schedule.

To excel in this role, you need to have:

🗣️ Excellent English verbal and written communication

📞 Customer service experience

🤝 Great interpersonal skills

💡 Common sense and understanding the mindset of different types of travellers

💛 Empathy balanced with the ability to handle the occasional unreasonable request with grace

🔧 Ability to propose improvements to work processes as an ongoing user

📚 Willingness to learn and implement new strategies

Brownie points for:

🗣️ Good Spanish/Catalan communication skills or interest in learning/improving them

🏨 Previous experience in hospitality, especially holiday rentals

🏡 Experience as a user of holiday rentals/Airbnb/VRBO and similar platforms

🌍 Knowledge of travel distribution

📱 Experience with using Instagram/TikTok as marketing tools

We're looking for someone who’s quick to respond and always courteous and professional with our clients. You’ll be juggling lots of different requests and priorities, making sure everything runs smoothly for everyone involved.

You’re the type who follows through and makes sure tasks get done on time and to a high standard. You have a positive "can do" attitude and love going the extra mile to make our guests happy.

You bring a personal touch to everything you do, even when using tech tools. Plus, you've got a great sense of humour and can build rapport and trust with everyone you interact with. If this sounds like you, we'd love to have you on our team!

What’s in it for you?

• 💰 €1300 - €1700 per month*
• 🌴 Full-time & fully remote - work remotely from anywhere you prefer!
• 🌟 Travel to Barcelona or other locations for training and team building.
• 🌴 PTO: 20 days of vacation time + 5 sick days off

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with BizFlats to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of BizFlats’ needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of BizFlats , applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: chelsea@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add chelsea@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know.

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